As of right now, I still don't have the IRA CD distribution I requested from US Bank on the date that CD matured on Sept 12.

After 6 painfully protracted phone calls (with 6 different individuls, of course) and 3 separate trips to the library to fax them their 3 required forms, I finally filed a complaint that was confirmed by the OCC (Office of the Controller of the Currency), which regulates US Bank.

So this morning after noting the passage of another week, I called US Bank to check on status, and they told me the check was mailed out Oct. 7 so I should have it any day now. I almost couldn't believe my ears and asked the rep to repeat what he said. Interestingly, the email confirmation of my complaint by OCC was on Oct. 7, so I am thinking that complaint really moved the needle on what has become a horrendous customer experience with an inept bank.

I can't wait to ditch my credit cards with them, but want to wait til I deposit the check.