Home > Glad I checked my bank statement

Glad I checked my bank statement

October 22nd, 2013 at 12:31 pm

I always do check my bank statements, and this month, I'm especially glad I did since I discovered I paid the heating oil company TWICE for my oil tank fill-up last month.

One would think they would call and tell me so, but no, I discovered I'd paid $424 twice, once when i left the delivery driver a blank check and again two days later, without thinking ,when they mailed me the receipt that should have been left in the door.

When I called she said they just applied it as a credit. Umm, you mean you don't bother to inform the customer, or ask the customer what their wishes are? It makes me distrustful of them; how do I know they wouldn't have just pocketed the extra cash?

I told her I wanted a refund; I don't always buy oil from them so I'd rather have my cash back.

5 Responses to “Glad I checked my bank statement”

  1. HouseHopeful Says:

    To play Devil's Advocate, this is a business with checks/payments coming in from many customers likely on a daily basis. They may not have even been aware of a double payment as the processing of the check and its application of the amount to your account was possibly done in a batch of payments.

    Also, with utilities, some people do 'pay ahead', causing credits on their accounts to be used at later dates when their cashflow is different.

    I wouldn't consider their actions untrustworthy. While it stinks, it's also not their responsibility to confirm the intention for every payment that comes through their office. Refusal of payments (if they had just sent it back to you) could also lead to problems for the business. Not sure of the legalities of that one.

  2. HouseHopeful Says:

    I should add - great catch on identifying the double payment! And yes, requesting the refund is the smart move Smile

  3. momcents Says:

    I am one that always is one payment ahead on my utilities (gas, electric, water/sewer) just because I like to feel that should unemployment befall us, things are current and I have small breathing room. My payments are reflected as credits on the statement.

  4. PatientSaver Says:

    I see your point, HouseHOpeful, However, the two payments were for the identical amount. They could have put two and two together.

  5. HouseHopeful Says:

    Patient Saver,

    I see what you are saying too. I just am guessing they may have a more automated deposit system then you are envisioning.

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