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Home > Another unfavorite thing: EZ Pass

Another unfavorite thing: EZ Pass

November 5th, 2024 at 02:35 pm

I have never felt the need to enroll in EZ Pass for NY-area bridges or toll roads because my travels into New Jersey, New York or points west are fairly infrequent.

However, I did make 2 trips to PA in the past 2 months, plus a trip to Jersey, so I knew to expect mailed bills for the Tappan Zee Bridge toll. I finally got the paper bill yesterday, and they were charging me a late fee for not paying an earlier bill that I never received.

I just decided to pay the whole thing (grand total $20.09) to avoid the hassles as I've had problems paying EZ Pass bills before, whether by phone, online or paper. In fact, I once received a rather ominous bill with hefty late payment penalties from a law firm doing collections for EZ Pass for a bill I had indeed paid! Thank goodness I saved the payment receipt, so I mailed them a copy and I never heard from them again.

On the paper bill, it said I could convert to EZ Pass NY and save $12.19 on the bill, yet when I called to pay the bill, the recording said I would save only .50. (I later realized I couldn't get the EZ Pass now because I plan to buy a new vehicle early next year, and EZ Pass would be registered to my current vehicle.)

The automated phone voice also said my balance was $2 higher than the paper bill. WTF? I just got the paper bill yesterday and it said I have until Nov. 27 to pay it. Multiple discrepancies.

And finally, when I tried to pay over the phone anyway, it rejected 2 different credit cards that I know to work fine.

When I called customer service, she said their system was down. Which might explain why my attempted payments were rejected.

I will call customer services again tomorrow to see if their system has been fixed. The person I spoke to today let slip that she couldn't erase the $5 late charge because their system was down, so I will ask them to do that tomorrow, and then pay the balance over the phone with the rep, but I'm super nervous about paying without getting a receipt due to all the mistakes they make. And then I will open an EZ Pass account after I get a new vehicle next year.

 

Posted in Uncategorized | 4 Comments »

4 Responses to “Another unfavorite thing: EZ Pass”

  1. rob62521 Says:
    November 6th, 2024 at 01:27 am 1730856477
    1730856477

    I hate it when I get different answers to the same question. Hope you can get the lower rate.

  2. Tabs Says:
    November 6th, 2024 at 07:11 am 1730877063
    1730877063

    Ah yes, I remember visiting the New England area, and found the EZ Pass to be quite the convenience. Of course, it was also expensive, and where I live, I am not used to having to pay toll. Tolls are one of many reasons why I don't like traveling through the New England area, but the weather is nicer though.

  3. Dido Says:
    November 8th, 2024 at 12:23 am 1731025412
    1731025412

    Good luck--and thanks for the reminder! I need to call NJ EZ Pass as the PA DMV made me change my license plate since it dated from 1999 (the year I moved back to PA from VT; PA allows you to transfer plates from car to car so my old plate was associated with 3 different vehicles over the years).

  4. LivingAlmostLarge Says:
    November 8th, 2024 at 07:25 am 1731050739
    1731050739

    EZpass is very convienent

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