Home > An Amazon delivery that really takes the cake

An Amazon delivery that really takes the cake

February 13th, 2015 at 10:09 pm

First off, I really like Amazon. I find they have great customer service and return policies. While I have received a number of items damaged over the years, they generally do not hassle you about getting a return or a refund.

For this reason, and because they have such a great selection and (sometimes) better prices, I've been buying more stuff through Amazon, and everything else being equal, I'll buy from Amazon because I trust them more.

However, the Origami collapsible metal shelves they delivered today had a little surprise extra inside the box.

Aside from one of the metal rods supporting the middle shelf being broken, which meant I had to return it, I found the most shocking was a return label dating back to 2012, apparently for this same set of shelves. The buyer was a woman who lives in New Mexico; her full name and address appeared on the label. She bought the shelves from HSN in October of 2012 and then returned them for a refund because they were "defective." I assume because of the same broken rod I saw.

Somehow, instead of taking this out of inventory, Origami decided to try selling it again, not through HSN but through Amazon this time, and 3 years later, I'm the unlucky one who got it.

A really big warehouse goof, I'd say.

The packaging was also non-existent. Basically, it was metal shelves shoved inside a cardboard box and shipped that bubble wrap, even paper stuffing inside to cushion it or keep it from jostling around inside.

I might also add that Amazon rejected my online review because I talked about getting the other customer's return label inside the box. They want you to stick to talking about the product. So who knows how often this really happens, because you'd never read it about it in the customer reviews.

We've got an awful lot of snow and ice around here on roads and sidewalks, with a forecast for more. And below zero temperatures, so I don't relish the idea of having to return this thing.

I called Amazon to complain and she did at least agree to have UPS come to my house to pick it up.

I really like the shelves otherwise. I once tried buying some other shelves you had to assemble and because everything is machine made, the screws simply did not not fit inside the holes and i couldn't put it together.

These shelves require no assembly other than putting the casters on the bottom (another nice feature). The whole thing unfolds with hinges. So yes, I did go for a replacement instead of a refund and I really debated that for a while, and may be still am, because given how they ship it, what are the chances the replacement will again be damaged in some way?

The shelves did get very high reviews. I want to set these up in my basement to store extra grocery inventory.

Aside from that, I'm glad the weekend is here. I got out of work at 3 p.m. and hoped I'd feel motivated to run my errands this afternoon instead of tomorrow because the snow will start mid-day, but as I knew would happen, once inside my warm little home, I didn't want to leave again. All my coupons were here so I couldn't just go straight to my shopping errands.

I was happy to see I've already earned $125 in wellness incentive rewards for getting a physical, my flu shot and biometric screenings. I redeemed these for gift cards at Macy's, Bed, Bath & Beyond and, as a little splurge, at Whole Foods, world of obscene prices. Whole Foods is one of my little errands tomorrow.

I'll be able to earn another $125 for the year by knocking off a few other doc visits.

3 Responses to “An Amazon delivery that really takes the cake”

  1. VS_ozgirl Says:

    As they say prevention is better than cure and you get gift cards too Smile

  2. snafu Says:

    If your history and personal experience confirms you don't want to leave 'warm home' for shopping after early end to work day in inclement weather, better to eliminate that option by taking coupons, list, etc in your shopping tote which can be left in the trunk of your car as you arrive at work. It's so much more efficient to take care of errands on my routine routes I add them to an app on my cell phone.

    Are you convinced a pull out shelf unit is sturdy enough to hold groceries?: What is the recommended appropriate weight ? How is it affixed to a wall to avoid wowing or tipping forward?

  3. PatientSaver Says:

    Hi snafu....the shelves are freestanding, not pull-out, and they don't attach to the wall. Each shelf can hold 250 lbs, more than ample for my needs.

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