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Think twice before buying tires at BJs Tire Center

November 19th, 2018 at 03:14 pm

I headed off to work this morning only to find a completely flat front right tire on my car. After my local garage ascertained that the puncture was on the sidewall and thus not pluggable, I drove off to BJs Tire Center where I'd bought the tires just a year ago.

Unfortunately, I did not have an appointment there, but then, when do you know a flat tire is going to happen? The man told me I was in luck because the tire was in stock, but the bad news was, they were all booked up and they would be unable to put it on my car until Dec. 6...3 weeks from now!

So they advertise on large posters in the shop lobby that they are ready to give you new tires same day...apparently, that does not hold true for repairs or replacements.

I need the car to get to work and I'm traveling for Thanksgiving. So I cajoled and pleaded with him to squeeze me in, and he did, but I wound up waiting there all day and didn't get home tl 6 hours after I got there.

There was just 1 guy working there when I arrived, and although he was doing his best to work on my car, someone walked in the door about every 10 minutes, either wanting to buy some propane gas or buy new tires. Each time someone walked in, he came back from the garage where he was trying to work on my vehicle to wait on people who needed advice on new tires or this or that. I guess he had no choice but it was really amazing to me that BJs has so little regard for staffing its tire shop and the resulting chaos that results from one man trying to do the job of 3 or 4.

The man who waited on me agreed, and told me simply, people don't want to work here, becus the pay is not that great and the hours are bad.

I lost a day's worth of pay since I'm paid by the hour. I did get an $80 credit off the purchase of a new tire, which did not go far enough considering the hassle and time spent.

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