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Home > Amazon's great customer service, part 2

Amazon's great customer service, part 2

January 19th, 2016 at 01:10 pm

I have to say again, Amazon's return and exchange policy is really exceptional. After doing all my research on the lead contamination of many teas from China, and even ceramic mugs made in China, I decided to purchase a set of 4 glass mugs on Amazon.

Less than a week after I bought them, one of the mugs developed a prominent crack all the way up one side and halfway through the bottom of the mug.



I did not slam the mug down, but I do routinely heat the water, not to boiling, in the microwave with the water and teabag in it. I typically heat it for 1 minute and 40 seconds.

I left feedback for the seller at Amazon but got no response. I was prompted to do a return for a refund, but I didn't want to return all 4 mugs, just the 1 that cracked, and get a replacement.

So this morning I called Amazon and explained the situation. She issued me a refund and said I didn't have to return anything.

That is what I consider stellar service. I can see how some people might try to take advantage of their liberal policies, and I hope that doesn't happen too much.

Earlier I posted about how easy it was to get a refund on a cell phone car charger that stopped working after a few months, to Amazon.

So as you can tell, I'm a big fan of Amazon. I love being able to order from home and they have an enormous selection, and I routinely review other buyers' comments on even the simplest of items. (Although both the items I just received a refund on were highly rated by other buyers).

Compare that to Sears, where I just wasted $50 on a garage door opener transmitter I bought November 1 that also stopped working shortly after purchase, but because of my mother's illness, I wasn't able to try to return the thing more promptly than I did. I'll be buying another transmitter online at Amazon soon.

3 Responses to “Amazon's great customer service, part 2”

  1. snafu Says:
    1453226115

    Please don't take this the wrong way but I chocked up on your method for making tea. I'm sad that you don't get the very best result from your tea. In China, the tea ceremony is charming. It's lovely to do British style full on tea with small sandwiches or biscuits.

    By all means, bring water to a slow boil in your microwave. Do you have a small, 'brown betty' tea pot? Add a small amount of boiled water to a tea pot, swishing it around and empty. Add your tea, fill with the hot water and leave steep about two minutes or desired strength/color. Pour into preferred cup/mug and enjoy. Depending on tea choice it's pleasant to add a short squeeze of lemon.

    Without a tea pot, heat water in microwave safe container, pour a small amount into your glass mug to warm, swish around as you empty. Add tea and then water etc. [ideas offered for your best possible enjoyment]

  2. patientsaver Says:
    1453226848

    Not sure I see any difference between what you described and what I do. We're both doing the same thing....combining very hot water with the tea bag and letting it steep a few minutes. But I like my method better becus it doesn't require me to pour the hot water into another container, which cools the water down. Why bother doing that at all?

  3. FrugalTexan75 Says:
    1453345363

    I'm going to be returning some items to Amazon soon ... once they arrive. Hopefully it'll go as smoothly as it did for you. Smile

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