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Home > Day 11, 365 Days of Gratitude

Day 11, 365 Days of Gratitude

January 14th, 2016 at 12:30 am

Oh, dear, I've fallen behind on my Days of Gratitude.

Today I'm grateful for Amazon, especially for their great customer service.



On OCTOBER 4, for gosh sakes, I purchased a very cheap cell phone car charger for I believe $6.99. It got an average 4 star review from over 900 buyers. I would plug it in on my drive to the office, about 40 minutes, and then I'd have it handy to check occasionally at the office.

It took me a while to realize it wasn't working. I would plug it in on the drive in, bring it inside and then find it had 2% battery life remaining. Strange.

Although the purchase was over 2 months ago, they have given me a return shipping label, which they will pay for, and will credit my card once they receive it. I mean, this is the best customer service.

Compare that to Sears, where I purchased a $50 remote garage door opener, also for the car. I carefully made sure the little buttons on both the transmitter and the base unit on the garage ceiling aligned. It worked for a few days. Then it didn't.

I changed the batteries a few times. I also see that I can still open the door using the door opener mounted on the inside of the garage. So it appears something else is wrong with the transmitter, and because I bought it November 1, Sears will not take it back and Craftsman warranty does not cover it because I bought it at a Sears store.

$50 out the window ticks me off. I'm still hoping I could figure out what the problem is, but I really don't know what else to do.

So yes, dear Amazon, I will happily reward your excellent customer service by renewing my $100 Prime membership.

5 Responses to “Day 11, 365 Days of Gratitude”

  1. Laura S. Says:
    1452735056

    Amazon has the best customer service I have ever come across. Twice they had me keep an inexpensive item that had an issue and still gave me a refund. I also had a Kindle that had an issue with the power button after the first month and they overnighted me a new one.

  2. creditcardfree Says:
    1452736709

    I despise Sears...did a form of customer service for them years ago through a third party. We were given no authority or tools to assist people when there were problems.

  3. FrugalTexan75 Says:
    1452741580

    That's great Amazon gave you such good service!

  4. VS_ozgirl Says:
    1452771573

    It's always so lovely when you receive great customer service!

  5. CB in the City Says:
    1452780379

    Sears has terrible customer service. It's no wonder they're tanking.

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