From American Banker....
The Los Angeles Times recently reported that at Wells Fargo, where employees are pushed to sell eight products and services to each customer household, staff have opened hundreds of unneeded and unrequested accounts for customers, ordered credit cards without customers' permission and forged client signatures on paperwork.
"One former branch manager who worked in the Pacific Northwest described her dismay at discovering that employees had talked a homeless woman into opening six checking and savings accounts with fees totaling $39 a month," the paper reported. After the article was published, 70 more former and current Wells Fargo employees and customers came forward with similar stories of sales of unwanted and unneeded products at the bank.
The rest of the story is here:
http://www.americanbanker.com/issues/179_5/the-downside-of-the-data-driven-decision-1064719-1.html?zkPrintable=1&nopagination=1
So much not to love about Wells Fargo
January 9th, 2014 at 12:25 am
January 9th, 2014 at 12:49 am 1389228585
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January 9th, 2014 at 03:17 am 1389237449
My aunt used to work at PNC and encountered the same thing. Not so much the illegal practices but being pushed to "sell" stuff to customers of the bank. Most of her "regulars" were elderly and would get really annoyed with HER. She ended up retiring (quitting) as well.
January 9th, 2014 at 04:22 am 1389241357
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January 9th, 2014 at 09:15 pm 1389302101